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Privacy Policy

Privacy Policy

Security & privacy of information

FertDirect Ltd are committed to security and to protecting your privacy. This data is referred to in this policy as 'personal information'. We use the personal information we collect about you to process orders and to provide an enjoyable and efficient online retailing experience. Under no circumstances will the information collected by us on this website, be sold, rented or loaned to any other party except as expressly stated in this Privacy Policy and if consented to by you.

Non-storage of customer's financial records, account numbers and details

FertDirect Ltd keeps no transactional financial information on its customers. All transactions are processed by our preferred Payment Gateway Partners, First Data and Secure Trading for all payment and fraud prevention procedures.

Use of cookies

FertDirect Ltd website fertdirect.co.nz uses 'cookies' to create certain functionality on the website. Cookies are used within the 'store' section of the site to provide the shopping basket functionality.

Other than the essential running of our online stores cookies are used for analytical purposes. We use a system provided by Google to provide us with visitor and site usage information. This information contains no personal data and is used solely by FertDirect Ltd and our marketing team to improve and enhance your online experience.

Copyright information

FertDirect Ltd respects your privacy and security whilst online. All of fertdirect.co.nz can be traversed with no personal information being collected without your prior consent. This statement of privacy will explain the data collection methods used in these situations. By using this site, you consent to the data practices described in this statement.

Collecting personal data

When placing an order or requesting more information from FertDirect, personally identifiable information, such as your e-mail address will be required but is only transmitted securely via email to FertDirect Ltd and is not stored on our servers.

Use of personal information

We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of ordering or at the time of a product information request. When you order, we collect personal information such as your name, e-mail address, delivery address, telephone number, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order(s) and to notify you about the status of your order(s). We will also collect non-transactional data should you enter a competition, take part in a survey, request an e-newsletter or FertDirect by email.

We may also use the information we collect to occasionally notify you about news and information about goods, services and information we think you may find valuable. At every point on the site where such personal information is collected, we give you the option to tell us if you do not want your personal information used in this way. If at any later stage you decide you would rather not receive such information please click the unsubscribe link which is always on our emails and your email address will automatically be removed from our mailing list.

We employ other companies and individuals to perform functions on our behalf, (i.e. when fulfilling orders, processing credit card payments, and providing customer service). Our contractors have access to personal information needed to perform their functions, but are not permitted to use it for other purposes.

Complaints

FertDirect Ltd will undertake to handle complaints fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 72 hours.

Payment Provider

FertDirect uses Payment Express as its card payment provider. Payment Express's privacy policy can be found here.

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